Duke of Marlborough Business Limited Website Privacy Policy

 

This privacy policy discloses the privacy practices for www.theduke.co.nz. This privacy policy applies solely to information collected by this web site. It will notify you of the following:

What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Types of information we collect

We may request information in several areas of our website, including but not limited to, when you: 
1. use our Online Reservations, newsletter subscription and brochure request;
2. submit enquiries and feedback forms;
3. response to different types of communications (e.g. Surveys, promotional offers, or reservation confirmations).
4. submit a job application

 

Purpose For Collection, Processing, and Disclosure: 

The Data you provided may be collected and used by members for one or more of the following purposes: 

 

1.Providing services such as processing a transaction (e.g. making a reservation, fulfilling a request for information, or completing a product order):

2.For marketing purposes, such as sending you updates on our latest promotions, including joint- and cross promotions with our business partners;

3.Performing market research via surveys to better serve your needs, improve the effectiveness of our website, your hotel experience, our various types of communications advertising campaigns, and/or promotional activities:

4.For identification and verification purposes;

5.When required or authorized by or under any law or any court order or any law enforcement agent or authority or any other government authority organisation or body to disclose the information:

6.or any other purpose, which is either necessary for or directly related to any of the above purposes.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

   • See what data we have about you, if any.

   • Change/correct any data we have about you.

   • Have us delete any data we have about you.

   • Express any concern you have about our use of your data.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.

Orders
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

Cookies
We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Links
This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site

Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 09 403 7829 or [email protected].

What our customers say

We were so impressed by the Duke from their fast communication to the final details. Both Bridget and Ida helped us plan most of the wedding from overseas (London) and were efficient, conscientious and most of all made the planning enjoyable! I would highly recommend their team to anyone. Ida, the wedding planner has loads of experience and was able to provide advice on vendors, timing, the ceremony and all the minute details. She was always well organised and nothing was too much trouble. This allowed us to have a really personalised experience which is very rare in reception venues! We called her day and night (including Sundays!) and she was always friendly and helpful. Furthermore on the day Jana ran the reception like clockwork and it was nice to know we could relax in good hands. She genuinely listened to our requests and treated the wedding like it was her own. As a designer I can be a stickler for details but the team went out of their way to accommodate the items &details I wanted to include-including the chefs! The Duke of Marlborough is the perfect location for an Auckland destination wedding. Our friends were happy to drive up and have all raved about how beautiful Russell is and stunning the Duke was. The rooms are beautiful and the ornate ballroom is divine when filled with flowers!! It took my breath away to see it all done up on our wedding day. We look forward to a continued friendship with the team (especially Ida the amazing planner) and will be returning very soon to your little piece of paradise! A HUGE THANK YOU to your team!

- Lauren and Shon February 2016,

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