Securing Your Booking Via Email or Phone
To secure a booking we require valid credit card details. A deposit equivalent to the first night's stay will be charged to confirm a booking. The balance for your stay will be charged on your departure. Visa, Mastercard and American Express are accepted, sorry no Diners.
Securing Your Booking Via Internet Booking
Accommodation at The Duke can be booked via several different websites, including direct booking via http://www.theduke.co.nz/. Each of these websites has a different method of payment terms requested to secure bookings. Please read carefully the amount you are paying. Bookings direct through the Duke website will request full payment.
Cancellation
As changes to your reservation or cancellations affect us greatly, the following standard cancellation policy applies:
7-14 days : Charge 50% of total cost of booking
Less than 7 days : Charge 100% of total cost of booking
Check In & Out Times
Check In: 3pm (or alternate time by prior arrangement)
Check Out: 10-00am
Extra Person Charge
Extra person will be charged at $50.00 per night. Children 12 years and under stay free of charge if using existing bedding configuration.
Payment Terms
All transactions will be processed in New Zealand Dollars.
What our customers say
We are so glad that we chose the Duke as our wedding venue. They absolutely exceeded our expectations. The Duke itself is a stunning venue, located at the waterfront of dazzling Russell. The functions staff was incredibly helpful, had attention to detail and accommodated all wishes we had. On the day everything was well organized and worked out fantastically! Our guests were stoked by the food - that was the best cured fish many of us had eaten. The indoors and outdoors set-up was fantastic. The staff was flexible, accommodating, kind and responsive. We loved the small, neat touches that made us feel like we were part of the Duke's tribe. We would absolutely choose the Duke again and will be glad to return. Thank you!
- Magdelena & Richard, Thursday 8th Feburary 2024,
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