Securing Your Booking Via Email or Phone
To secure a booking we require valid credit card details. A deposit equivalent to the first night's stay will be charged to confirm a booking. The balance for your stay will be charged on your departure. Visa, Mastercard and American Express are accepted, sorry no Diners.
Securing Your Booking Via Internet Booking
Accommodation at The Duke can be booked via several different websites, including direct booking via http://www.theduke.co.nz/. Each of these websites has a different method of payment terms requested to secure bookings. Please read carefully the amount you are paying. Bookings direct through the Duke website will request full payment.
Cancellation
As changes to your reservation or cancellations affect us greatly, the following standard cancellation policy applies:
7-14 days : Charge 50% of total cost of booking
Less than 7 days : Charge 100% of total cost of booking
Check In & Out Times
Check In: 3pm (or alternate time by prior arrangement)
Check Out: 10-00am
Extra Person Charge
Extra person will be charged at $50.00 per night. Children 12 years and under stay free of charge if using existing bedding configuration.
Payment Terms
All transactions will be processed in New Zealand Dollars.
What our customers say
My husband Scott and I got married at The Duke on 15th Feb 2020. This is the perfect venue for a wedding and the staff have been incredible through everything. From our initial inquiry the wedding co-coordinator Ida Birch was amazing. She was so easy to get in contact with and made planning the wedding so seamless. They offered so many great choices for food, drink and accommodation. Always available for meetings and catch ups and always steering you in the right direction to make sure you're picking the best options for your day. Ida was so helpful with things from our wedding timings, making sure our bridesmaids had platters sent to the room when we were getting ready, having our favorite cocktails provided for our top table and giving the manager on duty a thorough handover for how we wanted the day to go. Diane who managed our accommodation was also superb. I honestly can't keep track of all the emails I sent for room changes and Diane was always so speedy updating everything with no stress. The Duke also offers great rates for wedding guests ???? Which brings me on to Ellie and The Duke staff! I was so worried that I wouldn't be able to help set the room up for dinner but they set it up exactly how I imagined it and literally everything was perfect. Having worked in hospitality for about 7 years I can be quite an annoying person to look after at events and there is literally nothing I could fault with the team. The food was INCREDIBLE, every guest had nothing but great things to say about the meals and the canapes. Everyone loved that they could order off a menu rather than having to pre order months in advance. The drinks were always topped up, communication with staff was great letting us know bar tab amounts etc. It can be difficult letting a team of people run your wedding but I had zero stress on the day, they made everything so perfect. Scott and I are so thankful to everyone at The Duke for making our wedding so special. You have been an exceptional team to work with and we hope to see you all again soon for some anniversary celebrations! Lots of Love Charlotte and Scott Taylor ??
- Charlotte & Scott Taylor 15th February 2020,
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